Access issues
Check that the user can log in and that the expected workspace opens.
Connection issues
Confirm whether the social network integration is already enabled for the beta environment.
Check the platform-specific setup guide before reconnecting:
- LinkedIn profile setup;
- Facebook Pages admin access;
- Instagram Business or Creator account plus linked Facebook Page;
- TikTok account and app permission readiness.
If the user is signed in to the wrong social account in the browser, sign out of that network first, then start the Prepost connection again.
Publishing issues
Use the post detail page to inspect per-platform status and any visible failure message.
If only one platform failed, do not recreate the whole campaign immediately. Check that target account first and retry only when the issue is recoverable.
If the state says manual publishing is required, finish the post inside the social app instead of treating it as a full Prepost failure.
Billing or trial confusion
During beta preparation, Prepost should not require a payment card. If a user expects checkout or a trial screen, confirm whether billing is enabled in the current environment.